Challenge
Struggling with operational inefficiencies, low bed occupancy (55%), high operational costs, and lack of standardized processes affecting patient satisfaction. August Analytics was initially engaged to identify and correct billing errors, improve operational efficiency, and optimize hospital resource utilization. At the time of engagement, the hospital was a 20-bed facility, offering only Pediatrics and Genecology services, with limited scalability, unstructured operations, and revenue leakages due to billing inefficiencies.

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Our Solution
Following a detailed diagnostic assessment, August Analytics implemented a comprehensive hospital transformation roadmap, extending far beyond the original mandate: 

• Complete billing correction and revenue cycle optimization

• Effective utilization of existing infrastructure and manpower

• Expansion of hospital capacity from 20 beds to 80 beds within the same facility

• All major TPA empanelment completed and operationalized

• Introduction and setup of a Fertility & IVF Department, including:

  • Clinical workflows

  • Infrastructure planning

  • SOPs and compliance alignment

• Standardization of operations through 150+ SOPs

• Deployment of Hospital Management System (HMS)

• Training and performance alignment of 300+ staff members

Growth & Expansion Milestones

• Year 1–1.5

  • Hospital scaled from a single 20-bed unit to an 80-bed multi-department hospital

  • Fertility & IVF services launched and stabilized

  • TPA-driven patient inflow significantly increased

• Year 1.5

  • Opened a new Super-Specialty Hospital

  • Focused exclusively on Women’s Health & Fertility Care

• Year 2 Onwards

  • Strategic expansion across multiple locations

  • Progressive increase in bed capacity across units

  • Formation of a 200-bed hospital chain, combining 4 operational units

Implemented comprehensive operations management, deployed HMS platform, developed 150+ SOPs, and trained 300+ staff members.

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Measurable Results

• Billing accuracy and revenue leakage fully addressed

• Bed occupancy increased from 55% to 82%

• Operational costs reduced by 28%

• Patient satisfaction scores improved from 3.2 to 4.5/5

• Average treatment time reduced by 35%

• Revenue increased by 45% within 18 months​​